Good Reading
What Exactly is Divorce Project Management?
You’ve heard of divorce attorneys, mediators, and divorce financial analysts but what about project managers? Is a divorce project manager right for you? If you’re considering divorce, you are likely thinking (and worrying) about all of the different parts of your...
The Difference Between Customer Service and Customer Success
Important differences between Customer Service and Customer Success to help you decide what's best for your organization and your customers. Customer service is a role and concept that is ages old, while customer success has become more popular in recent years. In...
As Q3 Approaches, What Is Your Plan?
Important considerations for Sales and Business Development leaders before the third quarter begins. The end of Q2 is upon us! But we’ve still got half of the year ahead and plenty of time to meet annual goals. Depending on your market Q3 may be the perfect time to...
5 Steps to Avoid the Summer Sales Slump
The end of the second quarter is upon us and with the warmer weather comes the dreaded summer sales slump. Sometimes this is a resource issue with your sales force on vacation, or it may be a marketplace issue with buyers just not making any decisions at this time of...
Three Important Questions for an Under-Performing Employee
There is nothing more frustrating than when a member of the team isn’t pulling their own weight or fails to meet expectations. For a manager, this is frustrating and disappointing, but for the rest of the team, it can be one of the key ingredients for a toxic work...
Life, One Quarter at a Time
Taking a project management approach to setting, measuring, and achieving personal goals. I’m not sure if it’s because of my professional training or project management background, but some time ago, I started setting annual and quarterly goals for myself. I made a...
A ‘Type A’ Approach to Balance
How to balance creativity, spontaneity, and thoughtful planning as a 'Type A' or 'OCD-leaning' person. Strategic thinking and planning and project management typically lend themselves to the ‘A’ personality type. That is if you subscribe to the Type A, Type B...
Why I’m a Salesforce Fanatic
My experience with Salesforce and why I believe Salesforce is the ideal Customer Relationship Management (CRM) Solution. Depending on your line of work, you may have a difficult time thinking of Customer Relationship Management technology as exciting or brilliant, but...
Creating Incentives
Understanding different incentive plans and creating a sales incentive strategy. Early in my business development career, I was tasked with creating an incentive plan for a sales team I had quite suddenly and unexpectedly become responsible for. The team was...
Managing During Difficult Times
How to effectively lead a team during challenging times. Any number of circumstances can create difficult times in the workplace. Changes in leadership, mergers, and acquisitions, layoffs, even simple process changes can create stress for a team. As a leader, you...